FAQs

Shipping

1. How much is the delivery fee?
  • Our delivery fee is calculated at checkout. It is based on the part(s) purchased, your location and customer type.

2. What Courier do you use?
  • We use Australia Post Parcel, Australia Post Express and StarTrack.

How long is delivery?
  • This depends on the part(s) you order and where you are located. We ship from our Cloverdale WA facility.
  • Please check the tracking details of your order for the most up to date information.
  • For courier specific estimated delivery times please visit their websites using the links below:

How do I know when my order has shipped?
  • You will receive a shipping notification which will also include your tracking number for you to track your order.

How long does it take for my order to ship if the part(s) are in stock?
How long does it take for my order to ship if the part(s) are not in stock?
What is Guaranteed Same-Day Shipping?
Can batteries be shipped by Express Post?
Can I have my order shipped to a PO Box?
Can you combine my orders for one delivery?
Do you offer click and collect?
What if I have been carded by the courier?
What if my order has been Returned to Sender by the Courier?
Can I ship overseas?

    Order Information

    1. How do I know my online order was successful?
    2. My order hasn’t shipped, can I change my shipping address?
    3. Do I need to login to see my discounted pricing?
    4. Can I order if I live outside of Australia?
    5. Part Information
    6. What is a Genuine Part?
    7. What is an ES Part?
    8. What is a Compatible Part?
    9. What is an Alternative Part?
    10. What is an Functional Equivalent Part?
    11. Can’t find the part you need?
    12. Why are there multiple similar parts listed for my device?
    13. Why is my part not in stock?

    Payment

    1. When do I pay for my order?
    2. What payment options do you offer?
    3. I am paying via Bank Transfer/BPay, can my order still ship same day?
    4. Do you charge credit card merchant fees?

    Returns

    1. Please note that all Return Requests are subject to our terms and conditions.
    2. My part has stopped working, how do I get a replacement/credit?
    3. My order arrived damaged, what do I do?
    4. My order isn’t what I ordered?
    5. I have ordered the incorrect part, can I return it for the correct one or credit?
    6. Do you offer 30 Day Money Back?

    Cancellations

    1. Please note that all Cancellation Requests are subject to our terms and conditions.
    2. My order hasn’t shipped yet, can I still cancel?
    3. My order has shipped but I haven’t received it, can I still cancel?
    4. Only part of my order can be supplied, can I cancel the rest?

    General

    1. How do I update my contact information on my account?
    2. How do I get a quote?
    3. How do I apply for a credit account?
    4. How long is the warranty on my part(s)?
    5. How do change my password?
    6. How do I sign up as a Reseller/Service Provider?
    7. Do you offer installation and repairs?