FAQs

Shipping

1. How much is the delivery fee?
  • Our delivery fee is calculated at checkout. It is based on the part(s) purchased, your location and customer type.

2. What Courier do you use?
  • We use Australia Post Parcel, Australia Post Express and StarTrack.

3. How long is delivery?
  • This depends on the part(s) you order and where you are located. We ship from our Cloverdale WA facility.
  • Please check the tracking details of your order for the most up to date information.
  • For courier specific estimated delivery times please visit their websites using the links below:

4. How do I know when my order has shipped?
  • You will receive a shipping notification which will also include your tracking number for you to track your order.

5. How long does it take for my order to ship?
  • We dispatch on the same business day if orders are placed before 3pm AET. Orders after 3pm AET will be sent the next business day.
6. Can I have my order shipped to a PO Box?
  • Yes, and your order will then be shipped via Australia Post.
7. Can you combine my orders for one delivery?
  • Yes—but only if the order hasn’t been dispatched yet. Please notify us as soon as you place the order.
8. What if I have been carded by the courier?
  • Please follow the instructions provided on the card left by the courier. We are unable to have your order re-directed or re-delivered to you once it has been dispatched. If an order is not claimed, it will be returned to us by the courier as unclaimed.

9. What if my order has been Returned to Sender by the Courier?
  • Once it’s received by our warehouse, we will contact you to confirm your address and arrange another delivery. There may be another freight charge associated with this if us and/or the courier is not at fault. This process also takes a few weeks due to the couriers delivery for Return to Sends not being priority. It’s best to avoid this by ensuring you provide the correct delivery address and if you are carded, that you follow the instructions to be able to receive or collect your order.

10. Can I ship overseas?
    • Sorry—at the moment we ship only within Australia.

    Order Information

    1. How do I know my online order was successful?

    • You will see a confirmation page after you submit your order which will also have order online order number. You will also receive an order confirmation email.

    2. My order hasn’t shipped, can I change my shipping address?

    • Yes, you can, please use the "contact form" down the bottom of the home page, email us or live chat about your enquiry. Please ensure you include your order number to minimise any delay in actioning your request.

    Payment

    1. When do I pay for my order?
    2. What payment options do you offer?
    3. I am paying via Bank Transfer/BPay, can my order still ship same day?
    4. Do you charge credit card merchant fees?


    Returns

    1. Please note that all Return Requests are subject to our terms and conditions.
    2. My part has stopped working, how do I get a replacement/credit?
    3. My order arrived damaged, what do I do?
    4. My order isn’t what I ordered?
    5. I have ordered the incorrect part, can I return it for the correct one or credit?
    6. Do you offer 30 Day Money Back?


    Cancellations

    1. Please note that all Cancellation Requests are subject to our terms and conditions.
    2. My order hasn’t shipped yet, can I still cancel?
    3. My order has shipped but I haven’t received it, can I still cancel?
    4. Only part of my order can be supplied, can I cancel the rest?


    General

    1. How do I update my contact information on my account?
    2. How do I get a quote?
    3. How do I apply for a credit account?
    4. How long is the warranty on my part(s)?
    5. How do change my password?
    6. How do I sign up as a Reseller/Service Provider?
    7. Do you offer installation and repairs?